Shipping Policy — HealFREQ

Website: healfreq.shop
Contact: contact@healfreq.shop
Last updated: October 18, 2025

Where We Ship

We ship worldwide to 200+ countries and regions. A few remote locations may be unavailable; if that’s your case, email us and we’ll try to arrange a custom shipment.

Processing Time

• Orders are processed and dispatched within 1–2 business days (Mon–Fri, excluding holidays).

• During peak periods (sales/holidays), please allow an extra business day for processing.

Estimated Delivery Times (Business Days)

These estimates begin after dispatch and may vary by city/region.

Location	Estimated Delivery
United States	4–10 business days
Canada, Europe	4–10 business days
UK, Australia, New Zealand	5–12 business days
Central & South America	5–12 business days
Asia	5–10 business days
Africa	6–12 business days

• Maximum delivery time: usually not more than 15 business days.

• Estimates exclude customs clearance or local carrier delays.

Tracking Information

You’ll receive an email with your tracking number as soon as your order ships. Tracking may take up to 24 hours to update after the label is created.

Lost or Missing Packages

All orders include shipping protection. If your package is lost in transit or arrives damaged, we’ll replace it at no charge.
Please contact us at contact@healfreq.shop with your order number:

• Lost in transit: after the carrier’s expected window has passed.

• Damaged on arrival: within 48 hours of delivery (include clear photos of the packaging and product).

Address Accuracy

Please ensure your shipping address is complete and correct at checkout.

• If an incorrect address was entered and the order has not shipped, contact us immediately and we’ll update it.

• If the order has shipped, we can’t change the address.

• Packages returned due to address issues can be re-shipped once received; re-shipping fees may apply.

Customs, Duties & Taxes (International)

International orders may be subject to customs duties, VAT, and import taxes imposed by your local authorities. These charges are the buyer’s responsibility and are not included at checkout. Customs processing can add time to delivery.

Partial Shipments

Your order may ship in multiple packages to speed delivery. If so, you’ll receive separate tracking numbers.

Notes

• Business days are Monday–Friday, excluding public holidays.

• Weather events, customs inspections, or carrier disruptions can impact delivery timelines.

• If you have any questions about shipping to your location, email contact@healfreq.shop and we’ll help.